Refund Policy TCA
Last Updated: April 1, 2024
Thank you for choosing The Cigar Academy for your educational journey. We value your satisfaction and strive to offer high-quality content that enriches your learning experience. Understanding the importance of flexibility in online education, we have established the following refund policy. These refund policies will be enforced to the extent permitted by applicable law and certain restrictions may apply.
Eligibility for Refund
- You are eligible to request a refund within 7 days of your purchase for most content available on The Cigar Academy. This policy applies to individual course purchases and does not extend to Subscription Plan purchases.
- To be eligible for a refund, you must submit your request within the specified 7-day period following your purchase. Requests submitted beyond this timeframe will not be considered for a refund, except under certain conditions where the content is disabled for legal or policy reasons or unless otherwise required by applicable law.
Refund Process
- To initiate a refund request, please send an email to enquiries@thecigaracademy.com. Include all necessary details about the purchase you wish to refund.
- Our team will review your request considering the information provided and the nature of the content consumed. We aim to process requests promptly, but the time frame for issuing a refund may vary based on the payment method and our payment service providers’ capabilities.
Form of Refund
- At our discretion, refunds may be issued to your original payment method or as refund credits to your The Cigar Academy account. The determination will depend on several factors, including the payment method used, the platform through which the purchase was made, and the capabilities of our payment service providers.
Exclusions and Limitations
- Subscription Plan purchases are not eligible for refunds under this policy. Please refer to the Subscription Terms section for details on Subscription Plans.
- The Cigar Academy reserves the right, in our sole discretion, to limit or deny refund requests if we detect any abuse of our refund policy, such as consuming a significant portion of the content you wish to refund or if there is a history of multiple refund requests.
Abuse of Refund Policy
- We monitor refund requests to identify patterns of abuse. If we determine that a user is abusing our refund policy, we reserve the right to restrict future refunds, ban the account, and/or restrict future use of the Services.
- Engaging in fraudulent activities, such as fraudulent chargeback requests, will lead to immediate account termination and may result in legal action.
Conclusion
The Cigar Academy is committed to ensuring your satisfaction with our services. If you have any concerns or questions about this refund policy, please do not hesitate to contact our Support Team. We are here to assist you and ensure your experience with The Cigar Academy is positive and rewarding.
